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Perth (08) 6279 2300
Mandurah (08) 9584 6000
Northam (08) 9621 9300
Cunderdin (08) 9635 1539
Moora (08) 9690 8900
Narrogin (08) 9853 9800
Geraldton (08) 9960 5600

Start here

How to lodge a claim

Tell us as soon as you can after an incident, so we can start helping straight away. There are two ways to reach us.

Option 1 — best if you know them

Contact your Account Manager

Email or phone them directly. They already know your policy and can begin work on your claim immediately.

Option 2 — business hours

Call your nearest branch

Any of our offices can take your claim notification and pass it to the right person.

Branch numbers

Perth (08) 6279 2300 Mandurah (08) 9584 6000 Northam (08) 9621 9300 Cunderdin (08) 9635 1539 Moora (08) 9690 8900 Narrogin (08) 9853 9800 Geraldton (08) 9960 5600 Email your claim info@cwib.com.au All contact details Contact page →

Some claims need a claim form. We will let you know if yours does when you get in touch.

Before you call

What to have ready

Have as much of this as you can to hand. It helps us lodge the claim quickly and accurately, and reduces delays later in the assessment. Do not wait to gather it all before calling.

  • Date and time of the incident
  • Where the loss or damage happened
  • A description of what occurred
  • Details of any people, vehicles or property involved
  • Photographs or other supporting evidence
  • Police, incident or reference numbers, if there are any
  • Copies of quotes, invoices or repair estimates

The process

What happens next

Every claim is different, but most follow this path. Throughout, we monitor progress, deal with the insurer on your behalf and keep you updated.

  1. 1 We lodge your claim We review what you have given us and submit it to the insurer.
  2. 2 The insurer reviews it They assess the circumstances and your policy coverage.
  3. 3 An assessor may be appointed For some claims a loss adjuster or assessor will inspect.
  4. 4 Any gaps are filled We collect any further information the insurer needs.
  5. 5 The claim is settled Repairs, replacement or payment are approved and finalised.

Our role

What we do for you

Making a claim should not mean facing the insurer alone. Our experienced staff support you from first notification through to final settlement, working with insurers, assessors and anyone else involved to protect your entitlements.

  • Manage your claim from lodgement to settlement
  • Liaise with insurers and arrange assessments
  • Explain what you need to do, and when
  • Keep you posted on progress and key updates
  • Review your cover so you receive your full entitlements
  • Negotiate with the insurer for a fair outcome

Employers

Workers compensation claims

Workers compensation is more complex than most claims. We help employers manage them while meeting their legislative obligations, and work towards good outcomes for injured workers. We provide end-to-end claims management, advocacy and insurer liaison, and ongoing monitoring and reporting.

Already managing a workers compensation matter?

Call (08) 6279 2300

Your advocate, from lodgement to settlement

We are here to give you clear advice and steady support, and to help you get back to normal as quickly as possible. For any claim enquiry, contact your Account Manager or call us.

Call (08) 6279 2300 Find your local branch