Claims
The process of lodging your claim can be as simple as calling your local Country Wide broker.
Most claims can be lodged via the telephone direct to your insurer thus avoiding claim forms. This speeds up the claim process and allows you to recieve immediate instructions from them in how to progress your claim.
Please contact your local Country Wide office and we can provide you with the contact numbers and guide you through each step throughout the claim process. Manual claim forms are provided below should there be such a requirement.
Claims Forms
Make Safe Repairs
Insurers allow you to make urgent repairs which are required to make any damaged property safe and to prevent further loss or damage from occurring. Please note however, that reimbursement of these costs is dependent upon a claim being accepted under the terms and conditions of your policy. If you require any assistance, please contact us.
How to get quick action on your claim
- Forward all original quotations or invoices obtained for replacement of or repair to the damaged or missing property.
- Attach the original valuations and receipts of purchase whenever possible.
- Advise the Police immediately in the event of loss by burglary, theft or vandalism.
NB: Do not authorise your own repairs, unless it has been instructed by your Broker, Assessor or Insurer.
Damage Involving Third Parties
Where a third party has made a demand from you in relation to damage caused to their property:
- Do not make any admission of liability
- Insist that they provide you with a letter of demand and forward this and any other correspondence received from them to us as soon as possible
What we will do
- Submit the claim form to your insurer where required
- Co-ordinate your claim and provide advice or assistance
- Follow up the claim when necessary until the claim is finalise
Please feel free to contact us at any time throughout the claim process.
AFSL 238717
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